Shipping Information
We ship Australia-wide using trusted courier partners. All orders are processed within 1-2 business days and you will receive a tracking number once your package is dispatched.
Standard Shipping
Delivery typically takes 3-7 business days depending on your location. Standard shipping is free for all orders over $150. For orders under $150, a flat rate of $15 applies.
Express Shipping
Need your items sooner? Express shipping delivers within 1-3 business days. This service is available for a flat rate of $25 Australia-wide.
International Shipping
We currently ship to New Zealand, the United Kingdom, the United States, and Canada. International delivery times range from 7-14 business days. Customs duties and taxes may apply depending on your country's regulations.
Payment Methods
We accept a variety of secure payment options to make your checkout experience as smooth as possible:
- Visa, Mastercard, and American Express credit and debit cards
- PayPal
- Apple Pay
- Google Pay
- QUDOS Gift Cards
All transactions are processed through encrypted, PCI-compliant payment gateways. We do not store your full card details on our servers.
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number and link. You can also track your order status by logging into your account and viewing your order history.
Delivery Issues
If your order has not arrived within the expected timeframe, please contact our customer support team at hello@qudosbrand.com. We will work with our courier partners to locate your package and resolve any delivery issues promptly.